Frequently Asked Questions

### 1. What is VYLAQ?
VYLAQ is a U.S.-based online store committed to delivering high-quality, trend-driven products with fast and reliable shipping. Founded in Sheridan, Wyoming, our mission is to empower you with products that reflect your unique personality.

### 2. Where do you ship?
We currently ship to the United States (mainland only). We do not ship internationally at this time.
For full shipping details, see our Shipping Policy.

### 3. How long will it take to receive my order?
Orders are typically processed within 1–3 business days.
Delivery time depends on the shipping option selected:
- Express Shipping: 5–10 business days
- Standard Shipping: 7–12 business days
For more details, view our Shipping Policy.

### 4. Can I return or refund my order?
Yes! If you’re not satisfied, eligible items can be returned within 30 days of delivery.
Please review our full Refund Policy for detailed conditions and instructions.

### 5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay (where available).
For more info, visit our Payment Policy.

### 6. Are my payments secure?
Absolutely. All payment processing is done through secure, industry-standard encryption and trusted third-party payment providers.

### 7. Do you collect tax?
Sales tax is collected only in U.S. states where it is legally required.
For details, see our Tax Policy.

### 8. Do you track or sell my personal information?
No — we do not sell your personal information for money.
However, some data sharing for advertising or analytics may qualify under certain laws like CCPA/CPRA.
Learn more on our Data Sharing Opt-Out page.

### 9. How can I contact you?
If you have any questions or need assistance, you can reach us:
Email: support@vylaq.com
Phone: +1 (307) 888-9755
Address:
VYLAQ
30 N Gould St
Sheridan, WY 82801
United States