Warranty Policy (United States Only)
Effective Date: [Nov/24/25]
Thank you for choosing VYLAQ. This Warranty Policy applies to products purchased directly from our website and shipped within the United States. All terms below are subject to U.S. law and may vary under state regulations.
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## 1. What This Warranty Covers
We warrant that all physical goods purchased from VYLAQ will be free from defects in workmanship and materials under normal use for a period of 90 days from the date of delivery ("Warranty Period").
If a covered defect arises during the Warranty Period and you follow the steps below, we will, at our option:
- Repair the product, or
- Replace the product with a new or equivalent model, or
- Issue a refund of the product purchase price.
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## 2. What This Warranty Does Not Cover
This warranty does not cover:
- Damage caused by misuse, neglect, accident, or unauthorized modification.
- Normal wear and tear (e.g., minor scuffs, scratches, fading).
- Products used in commercial or rental applications.
- Products not purchased directly from VYLAQ or an authorized reseller.
- Shipping costs for returns or replacements unless agreed in writing.
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## 3. How to Make a Warranty Claim
To make a claim under this warranty, you must contact us within the Warranty Period at:
Email: support@vylaq.com
Phone: +1 (307) 888-9755
Address:
VYLAQ
30 N Gould St
Sheridan, WY 82801
United States
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect
After verifying the claim, we will provide instructions for return, repair or replacement.
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## 4. Return Shipping & Service Fees
Unless otherwise stated, you will be responsible for the return shipping cost to our facility.
If we determine that the defect is covered, we will cover shipping for the replacement or repaired item.
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## 5. Limitation of Liability
To the maximum extent permitted by law, VYLAQ’s liability under this warranty is limited to the purchase price paid by you for the product.
We are not responsible for indirect, incidental or consequential damages arising from product use, to the extent permitted by law.
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## 6. State Law Rights
Some states do not allow limitation of incidental or consequential damages or do not allow limitations on how long an implied warranty lasts.
This warranty gives you specific legal rights, and you may also have other rights which vary by state.
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## 7. Changes to This Warranty
We may update this Warranty Policy from time to time. A new "Effective Date" will reflect the most current version.
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## 8. Contact Us
If you have questions or concerns about your warranty rights, please reach out:
📧 support@vylaq.com
📞 +1 (307) 888-9755
📍 VYLAQ, 30 N Gould St, Sheridan, WY 82801, United States